Saturday, October 20, 2007

Japan Airlines

On my way to the US from Singapore, I took Japan Airlines for one leg of the journey. It was the first time I had taken this airline, and I was impressed by the service.

Of course, that should not have been a surprise. The Japanese have such a reputation for attention to detail and for pleasing the customer. When sitting on Japan Airlines, it sure highlights these attributes. The snacks and drinks, the meals, the little towels brought between meals for cleaning up and all — it was all done very nicely. The attention to detail sure pays off in that it makes the journey a little more comfortable for passengers.

The most important thing to note, though, was the polite service of the crew. They were all very helpful and courteous. It was probably the best crew I've ever encountered... and I've spent an awful lot of time on planes!

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